Privacy Policy

1. Scope

Except as noted, this Policy applies to personal information that we process about you both online through superbrothers.com and offline, such as during service visits, by phone, or through our customer support channels.

This Policy does not apply to information we collect about Super Brothers employees, personnel, or job applicants.

2. Personal Information We Collect

Information You Provide to Us

• Registration & profiles. Name, email address, phone number, service address, and any details you add to your account or service request.
• Payments & purchases. Billing details and payment information (e.g., credit card number and billing address) processed by our payment providers; we maintain records of services provided.
• Communications. Records of calls, emails, chats, forms, and our responses, including customer support interactions and social media communications.
• Promotions & events. Registration information for promotions, surveys, or events.
• Other requests. Information you submit via Contact Us forms, newsletter sign‑ups, or other requests.

Information from Other Sources

• Lead generation and partners. Contact and interest information about prospective customers.
• Social media. Information you make available about us on social platforms, subject to those platforms' privacy policies.
• Referrals. Information provided by your employer or property manager to coordinate a service visit or billing.

Information Collected Automatically

• Device & browsing data. IP address, approximate location, device identifiers, browser type, operating system, referring URLs, pages viewed, and timestamps (via cookies, pixels, and similar tools).
• Service activity. Interaction data (e.g., links clicked, features used, time on page).
• Location data. General location derived from your IP address; if you permit, finer‑grained location from your device settings.

3. Purposes of Use and Processing

• Services & support. Provide, operate, and maintain the Services; schedule and complete service calls; process payments; and respond to inquiries.
• Analytics & improvement. Understand how our Services are used; evaluate and improve features and operations; internal quality control and training.
• Customization. Tailor content and experiences, including location‑specific information and on‑site messaging.
• Marketing & advertising. Send offers, newsletters, and promotions; manage and measure advertising and reach more relevant audiences.
• Research & surveys. Administer surveys and questionnaires.
• Security & protection of rights. Protect our Services, users, and business; detect and prevent fraud and misuse; enforce terms.
• Compliance & legal process. Comply with laws and respond to legal requests.
• Business operations. Support accounting, auditing, compliance, record‑keeping, and business transactions (e.g., mergers or acquisitions).

4. Disclosures of Personal Information

We disclose personal information for the purposes above, to provide our Services, to respond to and fulfill orders and requests, as directed or consented to by you, and as follows:

• Vendors & service providers. IT, hosting, payment processing, analytics, marketing, consultants, auditors, and legal counsel.
• Affiliates/partners. With your consent when needed to provide the services you request.
• Social networks & platforms. To enable certain features or respond to your requests.
• Advertising & analytics partners. To support marketing, ad measurement, and campaign management (see Section 6).
• Business transfers. In connection with or during negotiations of any merger, sale, or transfer of assets.
• Compliance & legal. To comply with law or legal process and to protect rights and safety.

5. Aggregate & Deidentified Data

We may use and disclose aggregated or deidentified information for research, analytics, and other purposes. Where we maintain deidentified data, we commit not to reidentify it except to test our deidentification processes as permitted by law.

6. Cookies, Targeting & Analytics

We and our partners use cookies, pixels, local storage, log files, and APIs to collect browsing, activity, device, and similar information to operate, secure, and improve the Services, and to personalize content and advertising.

Types of Technologies

• Cookies. Small files stored on your device to keep you signed in, remember preferences, and analyze usage.
• Pixel tags/web beacons. Tiny images or code used to measure engagement and campaign performance.
• Analytics tools. Non‑affiliated tools such as Google Analytics. You can learn more about Google’s practices at policies.google.com/privacy and opt out via the Google Analytics Opt‑out Add‑on.
• Cross‑device tracking. We and our providers may try to link your activity across browsers and devices for the purposes noted here.

Targeted Advertising & Custom Lists

We may work with ad networks and partners to display more relevant ads on our Services and elsewhere. We may also use or provide customer lists (e.g., email addresses) to personalize our outreach. See Section 7 for how to manage preferences.

Managing Your Preferences

• Cookie settings. If available on our site, use the cookie settings (often accessed via a cookie icon or banner) to manage targeting cookies.
• Global Privacy Control (GPC). If your browser transmits a GPC signal, we will treat it as a request to opt that browser/device out of targeted cookies on our website.
• Industry tools. Visit aboutads.info/choices or use the DAA AppChoices app for mobile advertising choices.
• Browser settings. You can set your browser to block or delete cookies; some features may not function if you disable certain cookies.

Note: Our websites do not respond to "Do Not Track" signals, but we do honor GPC as described above.

7. Your Privacy Choices

• Targeted advertising/cookies. Manage targeting cookies via our cookie settings (if available), set GPC in your browser, or use industry tools listed above.
• Marketing communications. Unsubscribe using the link in our emails; reply STOP to our marketing texts to opt out; reply HELP for assistance.
• Custom lists & matching. To opt out of custom list marketing, contact us using the methods in Section 11.
• California rights. See Section 12 for rights available to California residents, including opt‑out of "sale"/"sharing" and requests to know, delete, or correct.

8. Children/Minors

Our Services are not designed for children, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can delete it.

9. Security

We implement safeguards intended to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is completely secure.

10. Changes to this Policy

This Policy is current as of the Effective Date above and may change from time to time. We will post updates here and, if changes are material, we will endeavor to provide additional notice (e.g., by email or a prominent notice on the Services) before they take effect.

11. Contact Us

If you have questions about this Policy or our privacy practices, you may contact us:

• Online: via our contact page at superbrothers.com/contact-us/

12. Additional Information for California Residents

This section provides California residents with information required by the California Consumer Privacy Act ("CCPA") and related regulations. It applies to personal information subject to the CCPA and does not cover data exempt from the CCPA.

Categories of Personal Information Collected and Disclosed

Our processing varies based on your interactions with us. Generally, in the last 12 months we have collected and disclosed the following categories for business or commercial purposes:

Sale and Sharing of Personal Information

We do not exchange personal information for money. However, California law defines "sale" broadly to include making personal information available to a third party for valuable consideration, and "sharing" to include disclosure for cross‑context behavioral advertising. We may sell or share (as defined by the CCPA) the following categories: identifiers, internet/activity information, commercial information, and profiles/inferences to advertising and analytics partners to improve and measure our ads and content. We do not knowingly sell or share the personal information of consumers under 16.

Sensitive Personal Information

We use and disclose sensitive personal information only as reasonably necessary to provide requested services, ensure security and integrity, prevent fraud, maintain quality and safety, comply with law, and for other purposes authorized by the CCPA regulations. We do not use sensitive personal information to infer characteristics about you.

Retention

We retain personal information as reasonably necessary for the purposes described in this Policy (e.g., account lifecycle, warranty and service records, tax and accounting obligations), and as required or permitted by law, including to protect or defend our rights.

California Privacy Rights

• Right to opt out of sale and sharing. You may opt out of our sale/sharing of personal information by managing your cookie preferences (see Section 6), enabling GPC in your browser, or contacting us as described in Section 11.
• Right to know/access. Request information about the personal information we have collected about you.
• Right to delete. Request deletion of personal information we collected from you, subject to exceptions.
• Right to correct. Request correction of inaccurate personal information we maintain about you.
• Right to non‑discrimination. You will not be discriminated against for exercising your rights.

Submitting Requests

California residents may submit requests to know/access, delete, or correct by using our contact methods in Section 11. We will verify your request by matching the information you provide with our records; in some cases we may request additional information to verify and process your request or ask you to verify your identity directly if you use an authorized agent.

Opt‑Out Methods

• Contact us as described in Section 11 and specify you wish to opt out of "sale"/"sharing" of personal information.

Shine the Light

California residents may request information regarding our disclosure of certain categories of personal information to third parties for their direct marketing purposes (if any) once per calendar year by contacting us as described in Section 11.

13. SMS/Text Messaging Terms

By providing your mobile number and consenting, you agree that Super Brothers may send text messages to your wireless phone number for any purpose, including service updates and marketing. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

• Opt‑out: Reply STOP to any message to stop receiving texts. You may receive one additional message confirming your opt‑out.
• Help: Reply HELP for help or contact us via the methods in Section 11.
• Data sharing: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt‑in data and consent; this information will not be shared with any third parties.
• Carriers: Wireless carriers are not liable for delayed or undelivered messages.

14. International Transfers

If you access the Services from outside the United States and provide information to us, note that we process personal information in the United States. By using the Services or providing information, you acknowledge the transfer of your information to the U.S., which may have different data protection laws than your country of residence.

15. Links to Other Sites

Our Services may contain links to third‑party sites or services that we do not operate. We are not responsible for their content or privacy practices. We encourage you to review the privacy policies of every site you visit.